At PawHootz Pet Resort, your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website, use our services, or interact with us. It also outlines your rights under privacy laws, including the California Online Privacy Protection Act (CalOPPA), the General Data Protection Regulation (GDPR), and the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA).
1. Information We Collect
We may collect the following types of information:
1.1 Personal Information
- Full name
- Contact details (email address, phone number, mailing address)
- Payment information (e.g., credit/debit card details)
- Pet details (name, breed, age, medical history, vaccination records)
- Emergency contact information
1.2 Non-Personal Information
- Browser and device information
- IP address
- Geolocation data
- Website usage data (via cookies and analytics tools)
2. How We Use Your Information
We use your information for the following purposes:
- To provide pet boarding, daycare, grooming, training, and other related services
- To process payments and manage transactions
- To communicate updates about your pet’s stay or services
- To comply with legal and regulatory requirements
- To improve our services and customer experience
- To send promotional materials (with your consent)
3. Legal Basis for Processing (GDPR Compliance)
For users in the European Economic Area (EEA), we process your data based on the following legal grounds:
- Contractual Necessity: To deliver the services you request.
- Legal Obligation: To meet applicable legal requirements.
- Legitimate Interests: To improve our services and business operations.
- Consent: When you provide explicit consent (e.g., for marketing communications).
4. Your Privacy Rights
4.1 Rights Under GDPR
If you are in the EEA, you have the right to:
- Access, update, or delete your personal data
- Restrict or object to data processing
- Request data portability
- Withdraw consent at any time
4.2 Rights Under CCPA/CPRA
If you are a California resident, you have the right to:
- Know what personal information we collect and how it is used
- Request access to, correction, or deletion of your personal information
- Opt-out of the sale or sharing of personal information
- Limit the use of sensitive personal information
- Be free from discrimination for exercising your rights
To exercise your rights, contact us at play@pawhootz.com or (817)498-6410. We will respond within the legally required timeframe.
5. How We Share Your Information
We may share your information with:
- Service Providers: To deliver services such as grooming, veterinary care, or training.
- Legal Authorities: To comply with legal obligations or respond to legal requests.
- Marketing Partners: Only with your explicit consent.
We do not sell personal information as defined by the CCPA.
6. Data Retention
We retain your information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once the data is no longer needed, it will be securely deleted or anonymized.
7. Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience:
- Essential Cookies: Required for basic functionality.
- Analytics Cookies: To analyze website usage and improve our services.
- Marketing Cookies: With your consent, to provide targeted advertisements.
You can control cookie preferences through your browser or by reviewing our Cookie Policy.
8. Data Security
We implement industry-standard measures to protect your information from unauthorized access, loss, misuse, or alteration. While we strive to protect your data, no system can guarantee 100% security.
9. International Data Transfers
If you access our services from outside the United States, your data may be transferred and processed in the U.S., where data protection laws may differ from your location.
10. CalOPPA Compliance
In accordance with CalOPPA:
- Our Privacy Policy is accessible via our website.
- Users can request updates or corrections to their data by contacting us.
- We honor “Do Not Track” signals where required by law.
11. Updates to This Policy
This Privacy Policy may be updated periodically to reflect changes in our practices or legal requirements. The updated version will always be available on our website with the revised effective date.
12. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
- Email: Play@pawhootz.com
- Phone: (817)498-6410
- Mailing Address: 80 Grapevine Hwy, Hurst, Tx 76054
This Privacy Policy reflects our commitment to transparency and compliance with privacy regulations, ensuring your trust in PawHootz Pet Resort.
