Dear PawHootz Parents,
We acknowledge the growing concern surrounding coronavirus (COVID-19) and we are monitoring the situation and will do our part to help contain the spread of this virus.
The great news… pets don’t become ill from this particular strain of the coronavirus, and infectious disease experts, (CDC, OIE, and WHO) indicate there is no evidence to suggest that pet dogs or cats can be a source of infection with SARS-CoV-2, including spreading COVID-19 to people. We do know that there is a risk for our pet parent’s and pet caregivers, so we are taking every precaution to keep all of our humans safe. With proper handling and management of the pets in our care, we can all stay healthy, allow our pups to continue their normal and healthy routines of play, and give you the time you need to manage this challenging time in our lives.
Our Commitment To You Remains The Same:
Group Play – Because dogs are not at risk of becoming ill, as this is not a canine virus, we are continuing our group play for both day and overnight visitors. We are taking extra precautions for our caregivers like washing our hands frequently, sanitizing heavily touched objects and surfaces regularly, and providing sanitation stations around the resort.
Lodging – We realize that many travel plans will proceed as normal for our pet parents, or you may just want your pet to be out of the house for a few days, may just want your pet to be out of the house for a few days, and we will be here for your pet care needs.and we will be here for your pet care needs. We are continuing to provide our lodging services but we will no longer accept outside bedding or toys for pets as an extra precaution to prevent surface-to-hand spreading. We have everything a pet needs and all of our bedding and toys are sanitized daily. If you have special requests for toys or bedding, please ask, we will be happy to accommodate your pet’s special needs!
Concierge Service – For your convenience, we have added a FREE concierge service to expedite your drop off experience. One of our trained staff will welcome you and your pet at your car, gather any necessary instructions, food or medicine and escort them into the resort for you.
Enrichment – As always, all of our services offer the option of incorporating a higher level of enrichment play and activity. Remember, you pet feels your emotions, so let us help you keep them active and happy while you take care of the additional needs of your human family.
Grooming – We continue to offer full service grooming and all breed cuts and shed outs to help keep up with the extra cleaning and sanitizing you are likely exercising in your own daily routines.
Training – Our professional staff remains committed to helping your pup continue his or her education through positive reinforcement and reward based training. We have training sessions open Tuesday through Thursday and a small group class opportunity scheduled to reconvene the first week of April.
Pet Taxi – We are here to help! We can pick up your pet from your home and bring them to the resort for any service you need.
Your pet’s health, safety and well-being remain our top priorities. Call us for any of your pet care needs and take care of yourselves and your families during this uncertain time. If you’re feeling ill, please give us a call to reschedule your appointment. If we work together, we will keep the virus’s impact to a minimum and get back to normal quickly.
From The Team at Animal America
For more information about COVID-19, check out these resources: